Tabcorp Park Privacy Policy
Introduction
At Tabcorp Park we are dedicated to protecting your privacy and safeguarding your personally identifiable information.
From time to time Tabcorp Park is required to collect, hold, use and/or disclose personal information relating to individuals (including, but not limited to, its customers, contractors, suppliers and employees) in the performance of our business activities.
This document sets out the Tabcorp Park’s policy in relation to the protection of personal information, as under the Privacy Act 1998 (Cth) the (“Act”) and the Australian Privacy Principles (“APP”). The APPs regulate the handling of personal information.
What is personal information?
Personal information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
This policy does not apply to the collection, holding, use or disclosure of personal information that is an employee record. An employee record is a record of personal information relating to the employment of an employee. Examples may include health information and information about the engagement, training, disciplining, resignation, termination, terms and conditions of employment of the employee.
Collecting information
Tabcorp Park will only collect personal information that is necessary to provide the relevant service. Tabcorp Park will collect personal information only with your knowledge and with your permission. The type of information that the Tabcorp Park collects and holds may depend on your relationship with the Tabcorp Park. For example, if you are a customer we may collect and hold information including your name, address, email address, contact telephone number, gender and age. If you are a supplier, we may collect and hold information including your name, address, email address, contact telephone number, business records, billing information, information goods and services supplied by you.
Sensitive information
Tabcorp Park will only collect sensitive information where you consent to the collection of the information and the information is reasonably necessary for one or more of the Tabcorp Park’s functions or activities. Sensitive information includes, but is not limited to, information or an opinion about racial or ethnic origin, political opinions, religious and philosophical beliefs, membership of a trade union, sexual preferences, criminal record, health information or genetic information.
How Tabcorp Park collects and holds personal information
Tabcorp Park will only collect personal information by lawful and fair means. We will
collect personal information directly from you if it is reasonable or practicable to do
so.
Personal information may be collected in a number of ways, including without
limitation:
through application forms;
by email or other written mechanisms;
over a telephone call;
in person;
through transactions;
through our website;
through surveillance camera;
by technology that is used to support communications between us;
o through publically available information sources (which may include
telephone directories, the internet and social media sites);
o direct marketing database providers;
When Tabcorp Park collects personal information about you through publicly
available information sources, it will manage such information in accordance with the
APPs.
At or before the time or, if it is not reasonably practicable, as soon as practicable
after, Tabcorp Park collects personal information, Tabcorp Park must take such
steps as are reasonable in the circumstances to either notify you or otherwise ensure
that you are made aware of the following:
the identity and contact details of Tabcorp Park;
that Tabcorp Park has collected personal information from someone other than you or if you are unaware that such information has been collected;
that collection of personal information is required by Australian law, if it is;
the purpose for which Tabcorp Park collects the personal information;
the consequences if Tabcorp Park does not collect some or all of the personal information;
any other third party to which Tabcorp Park may disclose the personal information;
Tabcorp Park’s privacy policy contains information about how you may access and seek correction of personal information held by Tabcorp Park and how you may complain about a breach of the APPs; and
whether Tabcorp Park is likely to disclose personal information to overseas recipients, and the countries in which those recipients are likely to be located. Unsolicited personal information is personal information that Tabcorp Park receives which it did not solicit. Unless Tabcorp Park determines that it could have collected the personal information in line with the APPs or the information is contained within a Commonwealth record, it will destroy the information to ensure it is de-identified.
Use & Disclosure
Tabcorp Park will not use or disclose any information about you for any purpose, other than the purpose for which it was collected unless – You have consented otherwise; or Disclosure is for a related purpose; or As otherwise permitted under the Privacy Act or required under law. Tabcorp Park may disclose your personal information to a related party such as Harness Racing Victoria or third parties authorised to carry out functions on behalf of Tabcorp Park if necessary. Before Tabcorp Park discloses personal information about you to a third party, we will take steps as are reasonable in the circumstances to ensure that the third party does not breach the APPs in relation to the information. As part of our commitment to keep you informed, we may mail, e-mail, telephone, or contact you by other means to notify you of new Tabcorp Park events or upcoming special offers or other relevant information that may be of interest to you. We always offer you the option to decline any or all of these communications by following the directions included in our e-mails or other communications, or by contacting Tabcorp Park directly. Tabcorp Park will not sell your information from its database to other companies or organisations.
Cross-border disclosure of personal information:
Tabcorp Park is unlikely to disclose personal information to overseas recipients.
Should Tabcorp Park discloses personal information about you to an overseas recipient, we will take steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the APPs in relation to the information. Tabcorp Park may also collect non-personally identifiable information about you, such as your use of our web site, communication preferences, travel habits, aggregated data relative to your stays, and responses to promotional offers and surveys.
Anonymity
Wherever practical and lawful to do so, Tabcorp Park will allow you to remain anonymous when entering transactions with Tabcorp Park.
However, in some cases if you do not provide Tabcorp Park with your personal information when requested, we may not be able to respond to your request or provide you with the goods or services that you are requesting. For example, not providing a name will prevent the processing of reservations.
Access and Correction to your Personal Information
Tabcorp Park will, upon reasonable request, provide you with access to your personal information, subject to some exceptions allowed by law. We will also take reasonable steps to correct personal information that may be inaccurate, out of date, in complete, irrelevant or misleading.
If Tabcorp Park has previously supplied personal information to a third party and you request us to notify the third party of the correction, we will take such steps as are reasonable to give that notification unless impracticable or unlawful to do so. If you would like to view and or correct your personal information, please forward a written request to Privacy Officer C/ PO Box 184 Moonee Ponds VIC 3039. We will respond to your request within a reasonable period. You may be requested to provide identification to verify your identify prior to viewing your personal information. If Tabcorp Park denies you access or refuses to correct your personal information, we will give written notice detailing the reasons for the refusal and the mechanisms available to you should you wish to make a complaint.
Storage and security of your personal information
Tabcorp Park will take reasonable steps to keep secure any information held about you, and to keep this information accurate, complete and up to date. We will only store your personal information for as long as necessary for any purpose for which the information may be used or disclosed under the APPs or as required by law.
Reasonable steps will be taken as are possible in the circumstances to protect the personal information from misuse, interference, loss and from unauthorised access, modification or disclosure.
If the Tabcorp Park holds personal information, it no longer needs the information for any purpose for which the information may be used or disclosed, the information is not contained in any Commonwealth record and Tabcorp Park is not required by law to retain the information, it will take such steps as are reasonable in the circumstances to destroy the information or to ensure it is de-identified.
Your Privacy on the Internet
Cookies
Cookies are pieces of information that a web site transfers to your computer’s hard disk for record keeping purposes. The cookies simply operate as a unique identifier, which helps Tabcorp Park know what our customers find interesting and useful on our web site. Data collected from web site use does not identify the user, allowing you to remain anonymous. Most web browsers are set to accept cookies; however, if you do not wish to receive any cookies you may set your browser to refuse them. In some instances this will mean that you will not be able to take full advantage of parts of the web site.
Spam
Tabcorp Park will not send you ‘spam’ without your consent. If you are receiving promotional information from Tabcorp Park and do not wish to receive this information any longer, you may remove your name form our list by visiting the website and following the instructions on how to withdraw your information from that site or by emailing lprout@tabcorppark.com.au requesting to be removed from our mailing list. Tabcorp Park recognizes the importance of information security, and is constantly reviewing and enhancing our technical, physical, and logical security rules and procedures. Tabcorp Park website and servers have security measures in place to help protect your personally identifiable information against loss, misuse, and alteration while under our control.
Links
Tabcorp Park provides links to other web sites outside of our network. These links may not be under the control of Tabcorp Park and Tabcorp Park is not responsible for the conduct of organisations linked to our web site.
Problems or Questions
If you have any queries relating to our Privacy Policy or have a problem or complaint. Please contact our Privacy Officer on 8378 0200.
You have a right to complain about our handling of your personal information if you believe we have breached the APPs.
If you wish to make such a complaint you should first contact the Privacy Officer in writing. If you are unhappy with our response to your complaint, you may refer your complaint to the Office of the Australian Information Commissioner.
